What to do if your gas meter is leaking?
Gas leaks should not be ignored - they can lead to carbon monoxide poisoning and fires. They are common in households so if you smell a gas leak, make sure you take quick action to get a gas leak fixed by your gas fitter immediately.
The first sign of a gas leak is usually the smell of gas. You may also feel dizzy, nauseous or have shortness of breath. If you experience any of these symptoms, promptly go outside. In case of a major gas leak or if you feel your life or property is at risk, call 000 immediately.
Who should you contact to get a gas leak fixed?
Gas distributors are responsible for repairing gas leaks that occur on the gas meter or the gas distribution network. Homeowners are responsible for maintaining gas appliances, flues/ducts, and gas pipes throughout the house to the gas meter.
Inside your home
If there is a gas leak inside your home, shut off the gas at the mains, open windows and doors and contact your local licensed gas fitter.
Outside your home
If you smell a gas leak outside your property or on the street, stay away from the area and contact your gas distributor to locate and fix the gas leak. The name of your gas distributor will be mentioned on your bill.
- Australian Gas Networks: 1800 427 532
- Jemena Emergency Response Service: 131 909
What should you do if there’s a gas leak?
- Open all the windows and doors to allow air to circulate in your home and prevent the build-up of gas
- Turn off the gas supply and electricity supply from the mains
- Switch off all the gas and electrical appliances
- Do not inspect leaks using naked flames
- Do not light a cigarette or matches
- Do not start a vehicle
- Do not stay indoors and repair the leak yourself
Leave your home and once you are at a safe distance, call your local gas fitters immediately. Do not use gas appliances until the gas leak is repaired and it is safe to use them.
NEED HELP WITH A GAS LEAK?
Turn off the gas at the mains & call our 24hr gas fitter now at 0488 801 008
Signs of a gas leak
- Dead grass or plants around the gas pipelines
- If there is water above the underground pipes, you may see bubbles in the water
- Headache, shortness of breath, nausea, chest pain or dizziness
- You may also hear hissing sounds from the leaking gas pipes
- The colour of the flame could be orange or yellow
- The smell of rotten eggs or sulphur
*Handy Tip - Keep the name and contact numbers of your local gas distributor and emergency gas fitter saved, so you don’t have to go searching around if an emergency occurs. The last thing you want to do when a gas leak happens is to be trying to find the right person to call!
It is important to contact your gas distributor if you can smell gas near your gas meter. Otherwise, contact us on on 0488 801 008. Your safety is our top priority, and locating a gas leak promptly will ensure you and your family will remain safe and sound. We offer an emergency, 24-hour gas fitting service, so give us a call and we would be happy to assist at any time.
